Virgin have consistently failed to deliver on their promise. I was told by Customer Service that "legally Virgin had to payout my Super by 1st January 2016" Since then I have been given a merry-go-round of poor service and inconsistent stories. I have lodged formal complaints and have received the unsatisfactory information since January. An example of Virgins shoddy and inconsistent advice is:

In response to my initial complaint Virgin claimed to have reviewed all my correspondence with Virgin. In response I received an error filled letter that did not address my concerns and so I requested the transcripts of telephone calls so I could verify the issues, then following excuses flowed:
first: Virgin can not find them
then: I was told no calls were made
and when I provided dates and times of the calls: I was told Virgin will not provide them

Terrible service, terrible company - bad enough for a financial service firm - I would hate to know how they cut costs on flights