The telling comment in the entire article is this:

"...members had only a vague idea about how superannuation funds give information or provide advice and did not appear to understand the demarcation between the two."

EXACTLY the point! Because ASIC and the regulators created this demarcation and made it so darn difficult for average Jo to get the help she needs without having to pay for an SOA! Where does the report actually realise that this is the core of the problem? No doubt it's missed because then it would be ASIC having to report on itself as being the problem.