I'm sorry but I find this hypocritical of ISA. We inherited a large book of old RSP Legacy product that due to the outrageous exit fees , we cant touch as there is no way we can justify the client losing 1/2 of their balance in penalties. Yet we constantly receive roll over notices into an industry fund. When you talk to the client and inform them that they are going to lose 1/2 the value in exit fees, "oh we were told by abc at xyz industry fund not to worry about it"
Sorry but ISA is no better than the Banks, the only difference is that ISA is 100% conflicted, not just abit conflicted