Insurance holders are feeling misled by 100% premium increases in ‘level’ policies but it is “tricky” to find an alternative label, according to the Australian Financial ...

The Australian Financial Complaints Authority has reminded members it is unable to deal with complaints about high superannuation fees but claim handling delays have been...

There is “still a lot work to do” for life insurers regarding step premiums as the Australian Financial Complaints Authority reveals it is the most-frequent insurance iss...

The complaints authority is reviewing its funding model three years after the body had formed as super trustees have cited their contribution can lead to poor super membe...

Jan McClelland has been jointly appointed to chair the Life Code Compliance Committee by the Financial Services Council and the Australian Financial Complaints Authority....

With the Australian Securities and Investments Commission having produced RG 271, former Superannuation Complaints Tribunal chair, former Superannuation Complaints Tribun...

The complaints authority has proposed a change to its rules to allow the Australian Financial Complaints Authority to accept and consider complaints that are not resolved...

Most issues relating to the early release of superannuation were surrounding member identification and members “jumping the gun” if their funds were not received within f...

The Australian Financial Complaints Authority has no alternative but to make referrals to either the Australian Securities and Investments Commission or the Australian Pr...

At least two companies were warned by the regulator to stop charging fees ranging from $199 to $299 for facilitating superannuation early release when the process is mean...

The Government’s changes to insurance inside superannuation have been responsible for driving premium increases, not the superannuation funds themselves, according to the...