Tasplan tops satisfaction rating

Tasplan has the most satisfied members and the satisfaction gap between industry and retail superannuation funds has widened, according to Roy Morgan.

The research house’s Superannuation Satisfaction Report found 73.9% of Tasplan customers were satisfied. This was followed by Unisuper (73.7%), Cbus (73.3%), First State Super (70.3%), HESTA (70.2%), CARE Super (67.6%), AustralianSuper (67.3%), Colonial First State (65.1%), Mercer (64.7%) and Hostplus (63.2%).

Only two of the top 10 funds were retail funds.

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Leading superannuation fund customer satisfaction ratings

Source: Roy Morgan

Commenting, Roy Morgan chief executive Michele Levine said: “Of all the leading superannuation funds, Tasplan’s 8.4% increase from a year ago was the highest, and has placed it as the number one fund in terms of satisfied customers.

“Consumers are continuing to be more satisfied with industry funds, and this is reflected in the fact there is a total of eight industry funds in the overall top 10.”

Overall, 65.1% of industry fund members were satisfied compared to 59.5% of retail funds, this gap had widened 1% over the past year.

Satisfaction with financial performance of funds

Source: Roy Morgan

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