StatewideSuper's back-office solution SuperStream-ready

StatewideSuper has implemented a new back-office processing application in preparation for the Government's SuperStream measures.

IQ Group's Contributed Loading Interface was selected by the industry super fund to help plug some of the processing gaps between its existing electronic business solution for employers and internal back-office processing platform.

These inefficiencies included the re-keying of data into the back-office platform, increasing processing time, as well as the potential for errors, the fund stated.

"Over 75 per cent of our employers have less than three staff on board, and there is little incentive for them to adopt another layer of administration to enable us to process their paperwork," StatewideSuper operations manager Stuart Brown said.

VIEW ALL

View all

"We wanted to solve these administrative challenges and continue to enhance our customer service outcomes for members," he said.

According to StatewideSuper, the new interface has allowed verification and straight through allocation of each individual member payment and has the capability to meet new member data.

"A very positive side effect of this is that we have also completed the primary SuperStream-readiness program for those employers that must meet the 1 July 2014 deadline," Brown said.

For smaller employers that fall outside of the SuperStream deadline for 2012, Brown said they would benefit from the new processing interface well before their 2015 deadline.