Mercer has appointed Claire Ross as superannuation services leader for Australia, making her responsible for the delivery of competitive services to Mercer’s superannuation trustee clients.
Ross was previously a senior partner at Mercer in the UK and chief officer for Asia, the Middle East, Africa and the Pacific.
Ross brought over 30 years’ experience in client management and operations. She previously held leadership roles with Mercer in retirement administration and wealth transformation across the UK and the US.
David Bryant, Mercer Australia’s chief executive and president – Pacific region, said Ross’ extensive experience would benefit Mercer’s trustee clients enormously, particularly in a time of significant change.
“Claire has a strong track record for leading high-performing teams and has built an extensive career in the pension industry. She’s known for driving innovation and delivering quality service to clients,” Bryant said.
“Claire’s experience in delivering client outcomes, coupled with her global expertise, will help our trustee clients navigate uncertainty and meet the changing needs and expectations of members.”