Major superannuation administrator, Link Group has announced it has extended its contract with AustralianSuper for another four years, commencing 1 July, under which it will continue to provide superannuation administration and customer engagement services to the fund.
This would include automated back office processing and engagement activities spanning contact centre operations to insurance claims processing as well as provision of technology, digital, cyber-security and data services.
Link Group’s managing director, John McMurtrie, said: “As Australia’s largest superannuation fund, AustralianSuper is able to play a critical role in reshaping the value and uplifting expectations about what a super fund can deliver for members and their employers.”
The key terms of the contract were:
- Link would need to meet certain performance standard with a service regime linked to performance;
- A right to terminate for any material breach that cannot be remedied; and
- A fee per member for core services in conjunction with transactional fees and fee for service charges for relevant services.