Former Superannuation Complaints Tribunal (SCT) chair, Jocelyn Furlan has returned to the superannuation disputes arena with the formation of a new firm specifically aimed at assisting superannuation trustees with handling member complaints.
The new firm, FM Super Resolutions has been established by Furlan and Pamela McAlister with a view to helping superannuation trustees deal with the disputes in the environment created by the Australian Securities and Investments Commission’s (ASIC’s) Regulatory Guide 271 which introduces user-pays fees for superannuation disputes.
Furlan said she believed that trustees would need to look at RG 271 and review their internal complaints handling processes and procedures to minimise the number of complaints likely to proceed for handling by the Australian Financial Complaints Authority (AFCA).
McAlister is a lawyer and is currently an Australian Financial Complaints Authority (AFCA) panel member.
A member of the super fund has approached ASIC to investigate potentially misleading or deceptive representations by UniSuper regarding the holdings of its sustainable portfolios.
The median growth fund delivered 1.9 per cent in March, adding to the “stunning” rally that has seen super funds gain 11 per cent since November.
Vanguard has affirmed its support for the current super performance test, emphasising the importance of keeping the process straightforward.
While some superannuation funds have gone down the route of internalisation, others say they favour ‘smart partnering’ with external managers for diversification appeal.
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