MLC Life Insurance has appointed Michael Rogers as chief life insurance officer, replacing Sean McCormack who will leave the role on 26 February.
Integrity Life had announced McCormack would be its new chief executive late last year.
Rogers would join on 27 January, responsible for overseeing insurance operations and delivery to customers, advisers and superannuation funds, reporting to chief executive, Rodney Cook.
Rogers had experience as a financial services executive in Australia and the UK, and had spent over fifteen years in general manager and director positions in life insurance and wealth management.
He had worked for AXA in Australia and the UK, as well as with AMP. He was also general manager for insurance at QSuper, where he led the design and implementation of its start-up insurance company QInsure.
Cook said the appointment was instrumental in supporting the company’s strategic direction.
“Michael’s appointment, in addition to the recent capital injection from Nippon Life and NAB, demonstrates that we are on the right path, despite the fast-changing operating environment we face,” Cook said.
“While we acknowledge that we have work to do to rebuild positive relationships with our advice partners after our service deteriorated following the recent technology upgrade, we are confident that, once overcome, we will deliver a superior service over time.
“In a fast-changing operating environment, which has been exacerbated by the impacts of COVID-19, we are setting ourselves up to be sustainable in the long-term, meaning we will continue to deliver on the promises we make to our customers and business partners. Today’s appointment shows we are doing this.”
Rogers said it was meaningful to join at a critical time for the company and the life insurance industry.
“I’m aware of the challenges we face as a business after a difficult 2020,” Rogers said.
“We need to work hard to restore trust amongst advisers and licensees and our team is ready to do that. I look forward to working with Rodney and the MLC Life Insurance leadership team.”