MetLife Australia has launched a digital life insurance claims platform with South Australian superannuation fund, Statewide, using application programming interface (API) technology, making it easier for members to lodge and track claims.
Superannuation members would now be able to scan and upload documents from their smartphone or tablet and can track the progress of that claim at any time.
MetLife chief marketing officer, Jeremy Simmons, said the new digital offering was in response to studies that showed that it was at claims times that members most needed support from their fund and insurer.
“We’ve worked closely with funds, members, and administrators and applied customer-centric design principles to develop an intuitive experience making it faster and easier to lodge and track a claim,” he said. “This gives claimants greater control, certainty, and transparency when they need these most.”
Statewide Super’s general manager, member engagement, Tony D’Alessandro, said using a digital claims process was a strategic decision by the industry fund, and the fund hoped by streamlining the application process, they would lift the stress off of consumers.
MetLife’s new digital platform also enables super fund members to claim for total and permanent disability insurance and income protection insurance in a single claim.
“By making it quick and easy to claim for both simultaneously, our digital platform significantly reduces time, effort, and stress for the claimant, and creates efficiencies in claims processing,” Simmons said,” said Simmons.