The Australian Financial Complaints Authority (AFCA) has appointed Anne Maree Howley as senior ombudsman for superannuation, among seven newly-created ombudsman roles.
Howley previously worked as a financial services lawyer including in-house legal at a super company. She had also served on several trustee committees.
Senior ombudsman was a new role for the organisation and would work closely with AFCA’s lead ombudsmen. It said about 5,000 complaints annually required the assistance of a formal ombudsmen or adjudicator.
AFCA deputy chief ombudsman, June Smith, said: “They’ll bring their specialist technical and professional expertise to bear on projects aimed at efficient and consistent decision making which we know is important to both complainants and financial firms.
“The senior ombudsmen will help ensure we deliver an independent, fair and consistent approach to decision making and complaint resolution.”
All seven new appointments, which were all internal promotions, were:
- Anne Maree Howley, superannuation;
- Chris Liamos, general insurance;
- Louise McAuliffe, credit;
- Shail Singh, investments and advice;
- Neva Skilton, transactions;
- Brenda Staggs, financial difficulty; and
- Andrew Weinmann, life insurance.